Ticketing Manager

Written By House of Yes

House of Yes 

House of Yes is a creative collective with a theatrical nightclub venue in Bushwick, Brooklyn that has become a beacon of NYC nightlife. We are renowned for programming and producing outrageous dance parties, circus spectacles, immersive cinema, aerial & cabaret shows. In addition to our in-house programming, we offer our space for private events, fundraisers and community activities. Each night is specially curated to present a fusion of music, visual art, theatrics and interactive elements. 

We are a fast-growing company that also produces large-scale offsite events, and is recognized on an international level for holding the culture of nightlife to a higher standard, through our inclusive programming and consent initiatives.

Job Overview 

The Ticketing Manager is a critical operational role responsible for managing all ticketing operations, supporting booking and artist logistics, and serving as a key liaison between artists, production teams, and internal departments. This position requires exceptional organizational skills, technical proficiency across multiple platforms, and the ability to manage high-volume event operations with precision and efficiency. We expect you to be a forward-thinking self-starter who takes initiative and is proactive about introducing fresh ideas.

Responsibilities

  • Own ticket page creation & monitoring across multiple ticketing platforms 

  • Audit HOY ticketing platforms and calendars to ensure accuracy and consistency

  • Create promo codes, unique tracking links, ticket deals, and ticket promo links

  • Monitor and provide ticketing data for internal & external reporting

  • Ensure all tickets are uploaded to scanning platform before event commences (weekend shift) 

  • Resolve ticketing platform issues and participate in monthly Shotgun meetings

  • Handle customer inquiries and refund requests via tickets@houseofyes.org 

  • Manage event guest lists

  • Update the HOY website calendars

  • Update event flyers as needed (when lineup info changes)

  • Ensure all relevant ticketing info is added to internal production docs

Software & Tools 

This position requires the use of the following platforms: 

  • Project Management: Monday.com, G-Suite (Gmail, Google Calendar, Google Drive, Google Docs)

  • Communication: Slack, G-Suite 

  • Ticketing Platforms: Shotgun, Dice, Resident Advisor, Eventbrite, TodayTix

  • Design Tools: Canva, Photoshop (HOY provides a license)

Requirements 

  • 21+ and legally able to work in the USA 

  • Based in the NYC metro area 

  • Strong attention to detail - hyper-organized & highly accurate 

  • Ability to manage multiple deadlines simultaneously 

  • Able to multitask gracefully in a fast-paced and schedule-based environment

  • Expert copywriting skills with ability to express the House of Yes voice and style

  • Excellent written and verbal communication skills 

  • Experience and interest in nightlife, events, or entertainment industry preferred

  • Customer service experience with de-escalation and conflict resolution skills

  • Huge plus:

    • Ability to leverage AI tools such as Claude, Gemini, and ChatGPT to streamline administrative tasks

    • Prior experience working in Box Office, Booking Departments, and/or Event Production 

Desired Characteristics Of All House of Yes Team Members: 

  • Embrace and exemplify House of Yes culture. 

  • Be enthusiastic about work and creating an excellent experience for all.

  • Demonstrate flexibility and a receptiveness to change. 

  • Maintain professional courtesy and behavior at all times. 

  • Be a “People Person” - friendly, understanding, compassionate, positive.

Growth Opportunities 

This role offers significant professional development including: 

  • Optimizing ticketing software and operations using automation/AI tools

  • Expanding booking skills: artist research, outreach, offer drafting, and negotiation

  • Learning large-scale event production skills 

  • Streamlining booking data workflow through CRM and operational tools

  • Design skill building and software proficiency development

Hours and Expectations 

  • Position type: W2 employee; part-time with potential to advance to full-time

  • Training pay rate: $25/hour 

  • Post-training pay rate: $28/hour 

  • Work location: Remote/work from home to start 

  • Once full-time: On-site participation required on Tuesdays and Thursdays, and occasionally events 

  • Meeting participation: Remote attendance required for Monday morning and Friday afternoon booking/marketing meetings 

  • Early evening availability for 30-45 minutes on Fridays/Saturdays

Reporting Structure 

Reports to Music & Booking Director and responds to requests from Marketing Director and relevant venue managers.

Work Environment 

Fast-paced nightlife venue with high volume of events. Requires coordination across multiple departments including Production, Marketing, Accounting, and Artist Liaisons. Position involves both remote administrative work and on-site event support.

To Apply

Send your resume and cover letter to info@houseofyes.org.

House of Yes

House of Yes is a performance-fueled nightclub based in Brooklyn, NYC. Since opening in 2015 it has become a destination for creative culture and outrageous dance parties that spark joy and inspire self-expression. A core philosophy and pillar of House of Yes is to hold the nightlife culture to a higher standard with its dedication to consent culture, fostering self-expression, and nurturing emerging performance artists. Dubbed by the New York Times as a “revolution in New York nightlife,” House of Yes is renowned for producing exceptional nightlife experiences, dance parties, cabaret shows, and theatrical spectacles that defy categorization and transcend genre.

https://houseofyes.org